Returns and Refunds Policy
We operate a 14-day returns policy, which means you have 14 days from the date you receive your item to request a return.
You do not need to provide a specific reason.
For cancelling or amending orders, you have 12 hours from the moment of placing your order to cancel it or request a change.
After this period, your order is being prepared: we are unable to amend it or stop its dispatch, and it will be delivered to you. You keep your right to cancel under the conditions below: you must inform us of your decision with a clear statement before the cancellation period expires, then send the goods back at your own cost no later than 14 days after informing us.
To receive a full refund, the item must come back to us complete and in the same condition as when you received it, in its original packaging; otherwise we will deduct its loss in value from the refund (see below).
Some of our products cannot be returned:
- Gift cards
- Personalised products
To arrange a return, please contact us via our contact form or by email: contact@comfy-bath-mat.co.uk.
To comply with the cancellation deadline, it is sufficient to send your communication exercising your right to cancel before the cancellation period has expired.
Your right to cancel expires 14 days after you have taken possession of the goods.
To avoid lengthy delays and to help us process your request efficiently, please send your returns email in the following format:
Subject: Return Order #0000
Order email:
Reason for return (optional):
Photo of products received (optional):
Please provide as much detail as possible about your order.
You can always contact us regarding return requests via our contact form.
Consequences of cancellation:
In the event of cancellation on your part, we will refund all payments received from you, with the exception of any additional costs arising from your choice of a delivery method other than the standard free delivery we offer.
We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied or, if earlier, 14 days after the day you provide evidence that you have returned the goods, using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest: until then, no refund is due.
Model cancellation form
To Damien Riou EI, 15 rue des Halles, 75001 Paris, France, contact@comfy-bath-mat.co.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Return Costs
Please note that if you choose to return a product for reasons other than defects or damage (for example, if you change your mind), the cost of return postage is your responsibility.
To ensure the product reaches us in good condition, we recommend choosing a tracked and insured delivery method.
If the returned product is damaged or faulty, please contact us immediately so that we can assess the situation and advise you on the next steps.
In such cases, Comfy Bath Mat will reimburse the return postage costs as part of our commitment to your satisfaction and to respecting your consumer rights.
Restocking Fees
There are no restocking fees.
Proof of Postage
We strongly recommend that you obtain proof of postage and follow our returns procedure.
WHAT IS PROOF OF POSTAGE?
Proof of postage can be evidence of the parcel being handed over for delivery, for example a photo of your order at the post office.
We strongly recommend taking a photo of your proof of postage in case you misplace it.
We will only issue a refund once we have received your parcel or you have supplied evidence of having sent it back (tracking number or proof of postage): without either, no refund is due. We therefore recommend a tracked service, at your own cost.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the problem.
Exchanges
If you would like a different item, the quickest way to get it is to return the item you have and place a separate order for the new item.
Refunds
Once we have received your return, we will inspect the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (for example items that have been used, damaged or are incomplete); this deduction may be up to the full price of the goods.
Please bear in mind that it may take some time for your bank or credit card provider to process and post the refund.
Contact and enquiries:
If you have any questions about our returns policy or need assistance with a return, please contact us via the contact form on our website or send an email to: contact@comfy-bath-mat.co.uk
EXCHANGE POLICY FOR PERSONALISED PRODUCTS
Personalised products are any products in the shop that can be personalised with text.
These items are made based on your own material (text, etc.).
These are highly personalised products.
As these products cannot be resold, you do not have a right to cancel in respect of our personalised products.
However, in the event that the specifications you provided have not been followed by Comfy Bath Mat, we commit to replacing your product with one that strictly meets those specifications.
Furthermore, if the products arrive damaged or faulty, we also commit to replacing the affected products.
You should send your request to us by email or by post, accompanied by photographs.
For further information on customer service and warranties, please refer to our terms and conditions.
Last updated on 4 May 2026